Family Support Services


Emergency Services


112 from mobiles

Alstonville Police 6628 0244  
Ballina Police 6681 8699  
Wardell Police 6683 4144  
Ballina Hospital 6686 2111  

Domestic Violence

Domestic Violence Line
If you or someone you know is experiencing domestic violence, you can ring the Domestic Violence Line for help, statewide free-call  available 24 hours, seven days a week.

1800 656 463

1800 671 442 TTY

Domestic Violence Legal Service
A specialist legal service for women experiencing domestic violence. Its main objective is to inform women who have experienced violence about their legal rights and to help women obtain access to justice.

02 8745 6999

1800 810 784

National Sexual Assault, Domestic and Family Violence Counselling Service for people living in Australia

1800 737 732


for emergency accommodation 24/7

1800 152 152

1800 656 463
DV Hotline


OTCP (On Track Community Programs)
Housing support service for women and children experiencing domestic & family violence and Aboriginal people - Tweed to Grafton regions.

1300 355 305

Connecting Home 
Housing support service for adults, young people and families experiencing homelessness - Tweed Heads to Grafton region.

1800 048 310 

6698 5609

Housing NSW 
Provides temporary accommodation, Start Safely subsidy and Rentstart scheme provides a bond loan. Housing 24hr line 1800 152 152 , Housing Rentstart 1300 305 667, Start Safely subsidy 1300 468 746.

1300 468 746 

6623 2424 Lismore

North Coast Community Housing Program
Subsidised rental accommodation for families and singles who are on low incomes and who are eligible for Housing NSW.

6627 5300


Indigo House – Richmond Sexual Assault Service 
Confidential 24 hr crisis help including counselling, medical care (GPs) & legal info, follow up support, advocacy and information.

6620 2970
9am – 5pm 

6621 8000
Hospital 24hrs


Heartfelt House
Heartfelt House provides group therapy support for adult survivors of childhood sexual abuse by offering a non-residential 18 week program called 'Taking the First Steps'. The program explores the impacts of abuse on survivor’s daily lives and offers a pathway to healing and recovery. 

6628 8940
(Mon, Tues and Thurs - 8.30am - 3pm) 

Individual & relationship counselling, personal growth groups and children’s contact services. Outreach at Byron Bay and Ballina.

6623 2750

Northern NSW Local Health District 
Community Health Centres

Provides wide range of services including social workers, drug and alcohol counsellors, mental health services, child protection.

6686 8977  Ballina

6685 6254 Byron

6684 1677

Family Support

The Family Centre
(formerly Ballina Byron Family Centre)

Advocacy, referral, parenting support and information to families in Ballina, Byron and Tweed shires.

Ballina 6686 4109
Tweed 07 5524 8711 

Ballina Aboriginal Child and Family Centre
Advocacy, information, parenting and other support groups, support to achieve goals.

6681 1540  

Brighter Futures
Support for families who have children aged eight years or younger who face specific difficulties. Grafton to Tweed Heads.

6682 4334

Far North Coast Family Referral Service
Information and referral for families seeking support. Offices in Tweed, Lismore & Grafton

1300 338 774  

Financial / Emergency Relief & Community Support

Bunjum Aboriginal Cooperative Ltd Supermarket vouchers, advocacy and counselling

6686 5644  

Financial assistance via Crisis Payment (within 7 days). Social Workers for counselling/support.

132 850

Lismore and District Financial Counselling Services (NRCLC)
Financial counselling. Outreach to Byron Community Centre, Mullumbimby Neighbourhood Centre and Ballina Care Food Store.

6622 2171  

St. Vincents de Paul Society (Vinnies)
Provides vouchers, EAPA

6686 8428 Ballina

0448 431 167 Lennox Head


The Salvation Army - Ballina / Byron Bay
Centralised intake for vouchers and material aid

1300 371 288  

Legal & Law

Court House Ballina
Open Monday - Friday 9am–1pm & 2pm-4pm.

6681 2200  

Police Domestic Violence Liaison Officer Ballina
DVLO’s are police officers trained in domestic and family violence. They provide advice and support to victims and help with the AVO court process. To contact a local Domestic Violence Liaison Officer call the numbers above or phone your major local police station and ask to speak to the “DVLO”.

6626 0570  

Northern Rivers Women’s Domestic Violence Court Advocacy Services (NRWDVCAS)
Information regarding Apprehended Domestic Violence Orders (ADVO), Local Court and ADVO process, advocacy and referrals.

6621 1044  

Family Relationships Centre (Interrelate)
Provides information, advice, group sessions and dispute resolution about parenting arrangements without going to court.

6623 2700

Legal Aid Lismore
Outreach services at Byron, Ballina, Lismore, Tweed Heads, Murwillumbah and Oceans Shores.

6621 2082

Northern Rivers Community Legal Centre
Legal outreaches at Byron Bay, Casino, Pottsville, Murwillumbah, Tweed Heads, Tabulam and Cabbage Tree Island.

6621 1000

Northern Rivers Tenants Advice and Advocacy Service
Free independent advice, information and advocacy for tenants in the Northern Rivers.

1800 649 135 

6621 1022 Lismore



Ballina Coast Hinterland Ballina Water Ballina Byron Gateway Airport Community Spaces Northern Rivers Community Gallery MyRoadInfo